Complaints Policy

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

A copy of our practice complaints leaflet is available below with more information regarding how to make a complaint. Should you need this information in a different language/format please let us know.


Damhead – Complaints Leaflet 2023